FAQs

What variations are available?

To make sure that you have the perfect headpiece, almost all of the designs online can be varied by altering the colour, colour combinations and tweaks or changes to the trimmings. If you're after something specific, please get in contact with me to discuss how we can bring your ideas to life.

 

Do you accept custom requests?

Yes, I absolutely do! Custom requests are my favourite thing to do. I love working with people on making something incredible and unique, just for them. The turn around time for custom orders is 2-6 weeks, depending on what is requested. There will be an initial meeting either in person or over the phone to discuss what you’re looking to have created and to answer any questions that you may have about the process.

 

Can I try on a piece before I buy?

As refunds are not issued for change of mind purchases I strongly recommend that you make an appointment to come and try on as many pieces as you like. My studio is based in Melbourne, Australia, and we’re open Monday - Friday and on Saturday’s by request. 

If you’re unable to make it to the studio, please contact us for additional photos to be sent or if you have any questions that aren’t answered in the product description.

 

You can reach me via our contacts page or by emailing me directly hello@victoriajanemillinery.com.au

 

For information on shipping or returns, please head on over to the Shipping and Returns FAQ page